Quality Guarantee

Please read the following T&Cs before making your purchase. Non-adherence to these conditions will void the guarantee.

The guarantee

If you’re unhappy with any product bought directly from our website, you can request a refund of the price paid for the product or products concerned.

How to claim

Email info@yorkshirehandmadepies.co.uk with “refund request” in the subject line within 30 days of purchase. Please include your order number and a brief explanation of why you were unhappy. 

Where there is damage, an incorrect item or a visible problem with the product, you must include clear photographic evidence to support your claim. We cannot process a claim under the Quality Guarantee for a visible issue without photographs. Photographs are not required for concerns that cannot reasonably be shown, such as taste.

Once we’ve received everything needed to assess your claim, we’ll review it and aim to process approved refunds within 1–2 working days.

Guarantee terms

The guarantee is available to UK residents aged 18 or over and is limited to one claim per household. It applies to personal purchases made directly through our website, including all food and merchandise products. It does not apply to bulk or trade purchases, purchases from retailers or other third parties, or claims by our employees, agents or anyone professionally connected with Yorkshire Handmade Pies.

We may decline a claim where we have reasonable grounds to believe the guarantee is being misused. We may change or withdraw the guarantee for future purchases, but the terms in place when you made your purchase will continue to apply. 

This guarantee is in addition to your statutory rights and does not affect them.

If you have any questions, please don’t hesitate to contact us.

Please see our Privacy Policy for information about how we handle personal information.