Refund Policy

Refunds 

Yorkshire Handmade Pies will endeavour to either refund the customer the full product price or provide replacement goods if the customer is not satisfied with the service provided, providing Yorkshire Handmade Pies is notified of the problem within 48 hours of receipt of the goods and for reasons that Yorkshire Handmade Pies has control over.

Please get in touch at info@yorkshirehandmadepies.co.uk should you be unhappy with your purchase.

Please be aware during the delivery process, we use a 3rd party courier who also have set guidelines for distribution.

These items are not entitled to the typical 14-day cooling off period provided under the Consumer Contracts Regulation 2013 for distance sales. Please be aware of this before purchasing these items, as the Products are considered to be perishable, you will not be entitled to return them if you change your mind.

 

 

If any Perishable Goods you have purchased are faulty when they are delivered to you, you should contact us within 24 hours. Under the Consumer Rights Act 2015, perishable goods are not entitled to the statutory 30-day right to reject.

 

 

Late or missing refunds 

If a refund has been agreed and you haven’t received a refund yet, first check your bank account again after 24 hours.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yorkshirehandmadepies.co.uk