Delivery Questions
How much is delivery?
Standard delivery: £5.95
Free delivery on orders over £55*
*Free delivery applies to orders that are over £55 after discounts have been applied.
Who will deliver my pies?
Orders will typically be delivered by DPD.
To ensure you get the best experience with our carrier, please download and use the DPD app - you'll have the opportunity to select a preferred neighbour as well as a dedicated safe place.
You can now pinpoint your exact delivery address location thanks to DPD’s partnership with What3words. For instructions on how to add this to your delivery preferences in the DPD app, view DPD's guide on how to add a delivery What3Words Address.
Will my pies be delivered frozen?
Yes, our pies are delivered frozen using temperature-controlled packaging. They should be placed straight in the freezer upon receipt or stored in the fridge and consumed within 2 days.
Where do you deliver to?
Currently, we only deliver to commercial and residential addresses within the UK, excluding the Scottish Highlands & Islands and Northern Ireland.
Can I change my chosen delivery date?
Yes absolutely. Please contact us immediately after placing your order to request a different delivery date.
We work quickly to pick and pack your items, which means we’re unable to make address changes to your order on the day of dispatch (the day before your chosen delivery date).
IMPORTANT: do not change your delivery date with DPD
Our pies are carefully packaged to remain frozen and arrive with you in perfect condition within the agreed 24-hour delivery window.
Changing your delivery date directly with DPD increases the risk of the pies defrosting in transit, making them unsafe to consume. For this reason, any parcels that cannot be delivered on the delivery day chosen at the point of purchase will be destroyed by DPD in accordance with our delivery agreement.
As a result, we are unable to offer refunds or replacements for orders that arrive defrosted, damaged or are destroyed after delivery date changes have been made directly with the courier.
How do I track my order?
Once your order is on its way, DPD will email you a tracking link. You can use the link or the DPD app to follow your delivery and choose a safe place or preferred neighbour.
You can also log into your Yorkshire Handmade Pies account, select the order you'd like to track and click the 'Track Parcel' button.
Will delivery be made if I’m not home?
Yes. Because our pies and sides are delivered frozen, DPD will make one delivery attempt only. Once your order is on its way, DPD will email you a tracking link. You can use that link or the DPD app to choose a preferred neighbour or a safe place for your parcel.
If you choose a safe place, please give clear instructions, such as “garden shed” or “front porch”. If you don’t make a selection, DPD will leave the parcel in what it considers the most appropriate safe place at your delivery address. This could be your front door. Please bring your order inside as soon as possible after delivery.
If your parcel is delivered to the safe place or neighbour you requested, responsibility for it passes to you once it has been delivered in accordance with your instructions.
I have entered the wrong delivery address. Can I change it?
If any of the delivery address details you have entered are incorrect, you must contact us immediately after placing your order.
We work quickly to pick and pack your items, which means we’re unable to make address changes to your order on the day of dispatch (the day before your chosen delivery date).
Unfortunately, we cannot provide refunds or replacements if incorrect information provided at checkout results in a lost delivery.
I’ve not received my order. What should I do?
First things first, we’re very sorry to hear that you haven’t received your order as expected.
As our pies & sides are perishable, DPD are only able to attempt delivery on the requested delivery date. Orders delayed beyond this window are disposed of by DPD, in accordance with our delivery agreement.
Please contact us at your earliest convenience so we can look to put this right for you.
My order says delivered, but I haven’t received it. What should I do?
We're sorry your order hasn't arrived. Sometimes parcels are marked as delivered just before they actually are.
Please check with neighbours or your nominated safe place first. If it's still missing, please contact us.
Can I return my order?
We are only able to accept returns relating to merchandise items (excluding gift cards).
For more information, please refer to our Returns & Refunds Policy [link TBC] or contact us.