FAQs

Your pies are handmade in our North Yorkshire bakery nestled between the Yorkshire Dales and the North York Moors. We produce in small batches and our team of pie makers are passionate about making sure you get the best pie eating experience every time. We have some fantastic like minded suppliers who we work with very closely in maintaining high standards and by buying direct from us, you are helping support some other fantastic businesses who care about great food. Full traceability is in place with all our ingredients and our supply chain is regularly checked to ensure the highest standards. We believe Yorkshire has some of the finest food producers in the country and we're incredibly lucky to be able to showcase them through making our pies.

FAQs 

How do I cook my pies?

  1. Pre-heat your oven to 195oC (Gas Mark 5).
  2. Remove your pies from the freezer and place in the oven (do not remove pie from outer foil).
  3. Bake for around 40-45 minutes until the pastry is golden brown and the filling is piping hot all the way through. 
  4. Serve immediately with your favourite accompaniments and enjoy!

How will you deliver my pies?

We deliver your pies via DPD. They offer a reliable service and we feel we can trust them to deliver your pies.

How quickly will you deliver my pies?

We aim to deliver your pies anywhere in the country within 72 hours. Orders received before 2pm will normally be delivered the following day (excludes Fridays and weekends, please see below). We aim for next day delivery but you will always be kept informed about when your order will be delivered.

Please note: We do not dispatch on a Friday so orders received on a Friday, Saturday or Sunday will be dispatched the following Monday for Tuesday delivery. 

How much does delivery cost?

The delivery cost is a flat £5.95 and this will be added to your bill at checkout. Order values of £50 and over will be delivered free of charge.

 How do subscriptions work?

If you want to take the hassle out of mealtimes, you can set up a subscription which means you'll automatically be sent your favourite pies either monthly or bi-monthly, depending on what works best for you.

To set up a subscription, simply choose 'subscribe and save' on the product page you wish to set up the subscription for. You can decide whether to receive your pies monthly or every other month. You'll also receive a 5% discount on every purchase you make through your ongoing subscription. You card will automatically be charged ONLY when your next box of pies is sent to you and there are no admin or other charges to worry about. You can cancel your subscription at any time and then reset it up at any time you like. Simply login to your account and click 'manage subscriptions' where you can cancel or amend any aspect of your subscription as you choose.

How are my pies packaged?

Your pies are sent in cardboard recyclable packaging. They will arrive frozen and will need putting straight in the freezer (unless you can't wait and put them straight in the oven!). Some level of slight defrost may occur on the outside of the pastry but this is normal and your pies won't be affected.

What size and weight are the pies and how much space do I need in the freezer?

The pies are 250g each (a substantial meal for one) and the outer box is 315mm x 220mm x 50mm which fits inside most freezer drawers. You can remove the pies from the outer box which will save a little space in your freezer. 

Why Frozen?

Firstly, because we care about the environment and sustainability. Frozen food generates 47% less wastage than chilled or ambient food and is a far more efficient method of production and supply. Add in the fact that professionally frozen food is proven to be superior in terms of nutritional content as well as the fact it locks in the incredible flavours we put into our pies and it's a no brainer!

How long can I keep my pies in the freezer?

Your pies will have a use by date displayed on the outer box label but for best results we recommend using them within 3 months of receiving them. But they rarely last that long!