FAQs

DELIVERY

 

How will you deliver my pies?

We deliver your pies via DPD. They offer a reliable service and we feel we can trust them to deliver your pies. You will receive a notification when your pies are dispatched by email and you will then receive a text/email with a 1 hour delivery slot on the day of delivery. 

  

How quickly will you deliver my pies?

We aim to dispatch your order within 72 working hours from the point of your order being placed, where stock levels permit. You will receive an email confirming your order has been dispatched as soon as it leaves us.

Whilst every effort is made to dispatch orders on time we cannot guarantee a set delivery date or time and we are unable to guarantee set dates or times in the future. The majority of our deliveries are delivered to the customer 1 - 2 days after dispatch and this is likely to provide the best guideline to your actual delivery date.

Please note we are unable to amend delivery dates, or your product selection, once your order has been accepted.

We also strongly recommend that you do not amend your delivery date directly with DPD.  Your pies are packaged to ensure they arrive with you in a safely consumable state within the time frame we have agreed with DPD.  Any delays to your delivery could result in the pies defrosting and they could become damaged in transit and storage.  We are unable to replace or refund any orders which arrive defrosted or damaged, where you have changed your delivery date directly with DPD.

There will only be one delivery attempt by DPD and the only other options available will be Deliver to Neighbour and Leave in a Safe Place. Please make sure if you are going to be out that you have specified one of these delivery preferences with DPD.

All Yorkshire Handmade Pies are delivered in temperature controlled packaging. Due to this products that cannot be delivered, or left with a neighbour, or in a safe place will unfortunately have to be destroyed as they cannot be returned to depot. We are unable to refund product and delivery costs for those products that have to be destroyed.

You can amend your delivery preferences directly with DPD via the DPD App.

 

How much does delivery cost?

The delivery cost is a flat £5.95 and this will be added to your bill at checkout. Order values of £45 and over will be delivered free of charge. Please note that the value of the order needs to be £45 or more after any discount codes have been applied for the Free Delivery to be applied.

 

Is there anywhere that you can't deliver within the UK?

All of our products are delivered using temperature controlled packing and therefore we aim to supply all our customers within 1 - 2 days of dispatch.

Unfortunately, our couriers are currently unable to deliver to some locations within this time frame. At this time this includes Northern Ireland. We are also currently unable to deliver to the following postcodes due to these areas being on 2 + day delivery with our courier. 

DD8, DD9, FK16, ZE, HS, PA, KW, IV, AB, PH 

Our intention is to reach as many customers as we can throughout the UK, and as the delivery constraints that we currently face are removed (a process that we are actively engaged with our delivery partners in resolving), we are aiming to try to reach all postcodes within the UK within the 2 day time frame from dispatch of your pies, at a reasonable cost, for you, the customer.  We want everyone to experience the joy that is Yorkshire Handmade Pies and we will continue working to try to make this happen.

 

Going away or on holiday? 

If you are likely to be away, or on holiday, around 2 - 3 working days after placing your order we would recommend holding off placing your order until you come back and can take receipt of your parcels safely. We deliver all of our orders in temperature controlled packaging to ensure that your pies are delivered in the best possible condition and any delay or disruption could affect the quality of the product that you receive.

 

DPD and What3Words

DPD has recently announced a partnership with What3Words to enable deliveries to precise locations specified by customers.

From February 25 2022 parcel customers will be able to add their What3Words address in the delivery preferences section of the DPD app. From there, drivers will be made aware of exact locations to deliver parcels.

You can specify exact business location, entrance, or hard to find location.

If you are interested in this facility please download the DPD app.

You can find your What3Words by either downloading the W3W app or visiting their website – what3words.com.

WHY DO YOU DELIVER PIES FROZEN AND WHAT ARE FRESH BAKE-OFF PIES?

 All Yorkshire Handmade Pies are provided as fresh bake-off pies. This means that the first time you bake your pie in the oven it will be the first time it has ever been baked. This gives you the unbelievable flavour and light crisp pastry that makes your pie taste the way a real pie should.

First, we make them just as you would in your own kitchen, then they are professionally blast frozen to seal in all the taste and goodness.

That's why they look and taste as fresh as they do.

 

We aim for Zero Food waste.

Frozen food generates 47% less wastage than chilled or ambient food. We produce our pies fresh daily and they are then professionally blast frozen in batches. This preserves the integrity of the product and also means we can be very efficient with our production which means we operate with virtually zero food waste, which is far better for the environment. Add in the fact that professionally frozen food is proven to be superior in terms of nutritional content as well as the fact it locks in the incredible flavours we put into our pies and it's a no brainer!

 

Your Pies will be delivered to you still frozen.

 

PIE SIZE AND PACKAGING

What size and weight are the pies and how much space do I need in the freezer?

 

The pies are 250g each (a substantial meal for one) and the outer box is 315mm x 220mm x 50mm which fits inside most freezer drawers. You can remove the pies from the outer box which will save a little space in your freezer. 

 

How are my pies packaged?

Your pies are sent in cardboard recyclable packaging. They will arrive frozen and will need putting straight in the freezer (unless you can't wait and put them straight in the oven!). Some level of slight defrost may occur on the outside of the pastry but this is normal and your pies won't be affected. 

 

 How long can I keep my pies in the freezer?

Your pies will have a use by date displayed on the outer box label but for best results we recommend using them within 3 months of receiving them. But they rarely last that long!

 

 

MIXED CASES

 

Can I pick and mix my own choice of pies?

This is something we are regularly asked and whilst we would love to offer this, we produce in batches and freeze down in bulk which means we operate with virtually zero waste. This method also really protects product quality and nutritional content. It also means we dispatch 80% of our orders on the same day as ordering, meaning you will receive your pies quickly, something we couldn't do if we offered a pick and mix option. We do offer a range of set mixed boxes which give you a range of pies in the same box if you prefer not to buy the individual flavours.

You can see our current selection of mixed cases here

Mixed Cases – Yorkshire Handmade Pies

 

 

COOKING INSTRUCTIONS

 

How do I cook my pies?

If you have a fan assisted oven, preheat your oven to 180 degrees, cook your pie for 10 minutes at that temperature, then reduce to 160 degrees for the remaining 30 - 35 minutes, until the pastry is golden brown.

Alternatively for a non fan assisted oven you can:

Preheat your oven to 210 degrees Celsius, place your pies on a pre heated baking tray and bake for 15 minutes.  Reduce the temperature to 195 degrees Celsius and bake for a further 30 minutes.

 

Please always cook your pies in the foil to retain their integrity.

 

ABOUT YOUR PIES

 Your pies are handmade in our bakery nestled between the Yorkshire Dales and the North York Moors. Our team are passionate about giving you an unforgettable pie eating experience. We believe Yorkshire has some of the finest food producers in the country and we're delighted to be able to offer you pies made with incredible fresh ingredients, many of which are sourced within a few miles of us. 

All Yorkshire Handmade Pies are provided as fresh bake-off pies. This means that the first time you bake your pie in the oven it will be the first time it has ever been baked. This gives you the unbelievable flavour and light crisp pastry that makes your pie taste the way a real pie should.

 

 

 

 HOW WE MAKE YOUR PIES

 

 Where do you source your beef from at Yorkshire Handmade Pies?

This is a question we are regularly asked. We are incredibly fortunate to be based in an area famed for beef production and we have some of the best beef farms in the UK right on our doorstep. We buy all the beef that goes into our pies from a butcher based just 2 miles away. They buy from local farms and buy only the best animals direct from the farmers. We are highly diligent with the sourcing of all our meat and beef is a key product for us. When you buy our beef pies, you are guaranteed the beef meets all the following criteria.

  • It is 100% Free range
  • It is sourced almost exclusively within Yorkshire and mainly from farms within 30 miles.
  • It comes from Heritage and Rare breeds including Hereford, Belted Galloway, Angus and many more. These breeds are a traditional part of British farming Heritage and provide incredible quality meat. These types of cattle are a world away from the mass-produced beef commonly sold in supermarkets.
  • All the beef we use is raised on pastures, never in feed lots or sheds. This provides the animals with a natural environment and is a key part of keeping the landscape healthy and populated with wild flowers and other plants that contribute to soil health, an important natural carbon capture system.
  • You really are buying from ‘Field to Fork’ with a very short supply chain that has full traceability throughout.
  • The money you are spending is supporting British farmers passionate about their animals and the quality of the meat they produce.

 

What are the benefits of using local ingredients and suppliers?

 Using local ingredients means reduced food miles and many of our ingredients are sourced within 5 miles of our factory. Some within 100 metres! In addition when you buy our pies you are supporting many other British businesses who really care about what they do. By buying direct from us, food is not travelling through a complex supply chain to reach you which means less travelling, less storage and ultimately is much better for the environment.

 

   

SUBSCRIPTIONS

 

How do subscriptions work?

If you want to take the hassle out of mealtimes, you can set up a subscription which means you'll automatically be sent your favourite pies either monthly or bi-monthly, depending on what works best for you.

To set up a subscription, simply choose 'subscribe and save' on the product page you wish to set up the subscription for. You can decide whether to receive your pies monthly or every other month. You'll also receive a 7% discount on every purchase you make through your ongoing subscription. You card will automatically be charged ONLY when your next box of pies is sent to you and there are no admin or other charges to worry about. You can cancel your subscription at any time and then reset it up at any time you like. Simply login to your account and click 'manage subscriptions' where you can cancel or amend any aspect of your subscription as you choose.

Please note your pie rewards vouchers cannot be used to pay for Pie subscriptions as this requires an ongoing payment method such as a credit/debit card for payment.

 

PIE REWARD POINTS

If you sign up for our pie rewards you'll receive points everytime you make a pie purchase towards a £20 voucher which can be used for a future purchase. 

You can also reward your family and friends with a £5 voucher off their next purchase and you'll receive a £5 voucher yourself once they have used theirs.

For more details on how to become a Pie Points Member visit the Pie Rewards page here Points Make Pies – Yorkshire Handmade Pies

Please note your pie rewards vouchers cannot be used to pay for Pie subscriptions as this requires an ongoing payment method such as a credit/debit card for payment.